The Lean Culture is something different than most people expect. It is about firstly empowering everyone in the organisation to make a change. It is also about creating a learning environment that encourages issues to be identified and solutions to be tested.
It is about front line engagement, managers who spend time with their customers and their front line employees learning and showing respect. It is about continually challenging everyone to do things better in the spirit of Kaizen. And it is about creating more value for existing and new customers at every stage.
These articles on Lean Culture will begin to give you an insight into some of the tools, habits and practises that helps create a lean culture to drive exceptional performance.